Terms of Service

Effective Date: 01/01/2025

Welcome to Celestial Deco. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Overview

This website is operated by Celestial Deco. Throughout the site, the terms “we,” “us” and “our” refer to Celestial Deco. By using this site, you accept all terms, conditions, policies, and notices stated here.

2. Products

All of our products are handcrafted and may include variations in color, texture, or finish. These variations are part of the artistic process and are not considered defects.

  • Our products, especially vases and decorative heads, are delicate and fragile by nature.

  • We take extensive measures to package them securely and safely before shipment.

3. Shipping and Delivery

We use premium shipping services to ensure your order arrives safely and on time. Some of our items may require special handling or refrigeration, depending on the destination and product type.

  • Once an order has been shipped, we will provide tracking information via email or SMS.

  • Responsibility for any damage, loss, or delay lies with the shipping provider once the product has left our facility.

If you receive a damaged product, please contact the shipping provider directly to file a claim. We are happy to assist in providing documentation or photos if needed, but Celestial Deco is not liable for shipping issues caused by third-party carriers.

4. Returns and Refunds

Due to the nature of our handmade items, we do not accept returns or exchanges unless the item is defective due to our manufacturing error.

  • Claims related to shipping damage must be filed with the shipping provider.

  • If you believe you received a defective item (not related to shipping), contact us within 3 business days of receiving your order at sales@celestialdeco.com.

5. Pricing and Availability

All prices are listed in USD. Product availability and pricing are subject to change without notice. We reserve the right to cancel or refuse any order if there is an error in pricing or product information.

6. Intellectual Property

All content on this website, including product images, designs, logos, text, and graphics, is the property of Celestial Deco and may not be copied, distributed, or used without written permission.

7. Limitation of Liability

Celestial Deco shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services, including issues related to shipping or handling by third-party carriers.

8. Governing Law

These terms and any disputes related to them shall be governed by and construed in accordance with the laws of the State of Florida, United States.

9. Contact Information

If you have any questions about these Terms of Service, please contact us at:

📧 sales@celestialdeco.com
📞 +1 (305) 615-9007
🌐 www.celestialdeco.com